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Reasons high invoice mobile subscription in the Netherlands 2018

The statistic displays the results of a survey regarding the reasons for high invoices for mobile subscriptions in the Netherlands in 2018. Participants who had received an unexpected high invoice in the past 12 months were asked what the cause of this high invoice of their mobile subscription was. Over 25 percent of respondents received a higher invoice than expected as a result of using a lot more data than were included in their bundle, whereas roughly 15 percent of respondents did used more call minutes than was included in the bundle.

What was the main reason for the higher invoice of your mobile subscription the last time you got one?

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Release date

April 2019



Survey time period

April 03, 2018 to April 09, 2018

Number of respondents

81 respondents

Age group

18 years and older

Special properties

respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions who had an unexpected high invoice for their mobile phone subscription

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: ''De laatste keer dat u een hogere rekening kreeg, wat was de (voornaamste) oorzaak van de hogere kosten?'' (English: the last time you received a higher invoice, what was the (main) reason for the higher costs?)

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