The statistic displays the results of a survey regarding the reasons for high invoices for mobile subscriptions in the Netherlands in 2018. Participants who had received an unexpected high invoice in the past 12 months were asked what the cause of this high invoice of their mobile subscription was. Over 25 percent of respondents received a higher invoice than expected as a result of using a lot more data than were included in their bundle, whereas roughly 15 percent of respondents did used more call minutes than was included in the bundle.
What was the main reason for the higher invoice of your mobile subscription the last time you got one?
respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions who had an unexpected high invoice for their mobile phone subscription
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: ''De laatste keer dat u een hogere rekening kreeg, wat was de (voornaamste) oorzaak van de
hogere kosten?'' (English: the last time you received a higher invoice, what was the (main) reason for the higher costs?)
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Statistics on "Mobile communication industry in the Netherlands"
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Netherlands Authority for Consumers and Markets. (April 4, 2019). What was the main reason for the higher invoice of your mobile subscription the last time you got one? [Graph]. In Statista. Retrieved April 07, 2020, from https://www.statista.com/statistics/859756/reasons-high-invoice-mobile-subscription-in-the-netherlands/
Netherlands Authority for Consumers and Markets. "What was the main reason for the higher invoice of your mobile subscription the last time you got one?." Chart. April 4, 2019. Statista. Accessed April 07, 2020. https://www.statista.com/statistics/859756/reasons-high-invoice-mobile-subscription-in-the-netherlands/
Netherlands Authority for Consumers and Markets. (2019). What was the main reason for the higher invoice of your mobile subscription the last time you got one?. Statista. Statista Inc.. Accessed: April 07, 2020. https://www.statista.com/statistics/859756/reasons-high-invoice-mobile-subscription-in-the-netherlands/
Netherlands Authority for Consumers and Markets. "What Was The Main Reason for The Higher Invoice of Your Mobile Subscription The Last Time You Got One?." Statista, Statista Inc., 4 Apr 2019, https://www.statista.com/statistics/859756/reasons-high-invoice-mobile-subscription-in-the-netherlands/
Netherlands Authority for Consumers and Markets, What was the main reason for the higher invoice of your mobile subscription the last time you got one? Statista, https://www.statista.com/statistics/859756/reasons-high-invoice-mobile-subscription-in-the-netherlands/ (last visited April 07, 2020)
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