Channel used when buying new mobile/internet subscription Netherlands 2017-2018

The statistic displays the results of a consumer survey regarding the channel used when buying new mobile or internet subscriptions in the Netherlands in 2017 and 2018. As part of the survey, participants were asked through which channel they bought their new mobile or internet subscription. As of 2018, the majority of respondents purchased their new mobile/internet subscription through the website of the provider, whereas five percent acquired their new mobile/internet subscription via price comparison websites.

Through which channel did you buy your new mobile/internet subscription?

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Release date

April 2019



Survey time period

April 03, 2018 to April 09, 2018

Number of respondents

N 2017 = 178; N 2018 = 322

Age group

18 years and older

Special properties

respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: 'Via welk kanaal heeft u uiteindelijk uw nieuwe abonnement afgesloten?'' (in English: "through which channel did you buy your new mobile/internet subscription?")

Concerning respondents who switched to another provider or another subscription at the same provider.

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Statistics on "Mobile communication industry in the Netherlands"

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