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Usage of workforce management systems in UK contact centers in 2017, by center size

This statistics displays the share of contact centers in the United Kingdom (UK) using workforce management systems in 2017, by size* of center. Large centers are more likely to use workforce management systems than medium and small centers, while small centers are less likely to use (or plan to use) such systems.

Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center

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Release date

November 2017


United Kingdom

Survey time period

June 2017 to Septmber 2017

Number of respondents


Special properties

contact center managers and directors

Supplementary notes

* The source defines these size bands as follows:
Small (10 to 50 agent positions) - 76 respondents.
Medium (51 to 200 agent positions) - 81 respondents.
Large (200+ agent positions) - 58 respondents.
3 respondents did not give their size when answering the survey and, as such, were not included in size based analysis.

Figures may not sum up to 100 percent due to rounding.

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Statistics on "Call centers in the U.S."

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