Air travel in the U.S. - satisfaction with each major processing step 2017

The statistic illustrates the share of U.S. air travelers satisfied with their air travel experience in 2017, by major processing step. During the survey, respondents provided an average score of 4.07 for their experience when checking-in for the flight.

Share of U.S. flyers satisfied with their air travel experience in 2017, by major processing step*

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Sources

Release date

February 2018

Region

United States

Survey time period

January 8 to17, 2018

Number of respondents

5,046 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Respondents were asked to rate their satisfaction level on a scale of 1 (very dissatisfied) to 5 (very satisfied)

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Statistics on "Airline travel in the United Kingdom (UK)"

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