What challenges or frustrations do you experience with returned items?
Reverse logistics in the U.S. - challenges with returned items 2018
This statistic displays the most common challenges and frustrations with returned items reported by U.S. companies in 2018. During the survey, 52 percent of respondents reported damaged goods as a major challenge and/or frustration with returned items.
What challenges or frustrations do you experience with returned items?
Share of respondents
Our reverse logistics processes need improvement33%
Incorrect / inaccurate manifests36%
Missing parts38%
No reason given for return40%
Damaged goods52%
Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

May 2018

Region

United States

Survey time period

January 2018

Number of respondents

272 respondents

Special properties

subscribers to SCMR and members of RLA and WERC.

Method of interview

Email survey

Supplementary notes

The source doesn't mention the age of the respondents.
Reverse logistics covers operations related to the reuse of products and materials, including remanufacturing and refurbishing

Reverse logistics in the U.S. - challenges with returned items 2018
This statistic displays the most common challenges and frustrations with returned items reported by U.S. companies in 2018. During the survey, 52 percent of respondents reported damaged goods as a major challenge and/or frustration with returned items.
Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Statistics on "Reverse logistics"
  • Market overview
  • E-retailers
  • Consumer behavior
  • Return process
The most important statistics
Further Content: You might find this interesting as well
Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.