Reverse logistics: challenges with returned items for U.S. companies 2018

This statistic displays the most common challenges and frustrations with returned items reported by U.S. companies in 2018. During the survey, 52 percent of respondents reported damaged goods as a major challenge and/or frustration with returned items.

What challenges or frustrations do you experience with returned items?

Characteristic	Share of respondents
Our reverse logistics processes need improvement	33%
Incorrect / inaccurate manifests	36%
Missing parts	38%
No reason given for return	40%
Damaged goods	52%

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Release date

May 2018

More information

Region

United States

Survey time period

January 2018

Number of respondents

272 respondents

Special properties

subscribers to SCMR and members of RLA and WERC.

Method of interview

Email survey

Supplementary notes

The source doesn't mention the age of the respondents.
Reverse logistics covers operations related to the reuse of products and materials, including remanufacturing and refurbishing

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