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Net promoter score (NPS) of e-commerce websites in health and beauty in Belgium from 2011 to 2018

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NPS score of websites in health and beauty in Belgium 2011-2018 This statistic shows the net promoter score (NPS) of e-commerce websites in health and beauty in Belgium from 2011 to 2018. In 2018, the NPS score reached a value of 29 with approximately 40 percent of the respondents giving the websites a rating of 9 to 10. This is an increase when compared to the previous year.
The most popular online retailer in Belgium is Amazon.fr, the French version of Amazon, with roughly 160 million visits. Chinese web shop Alixexpress had approximately 66 million visits from Belgium. 2ememain.be and 2dehands.be (the same online platform, in respectively French and Dutch) were the most visited online platform with domestic origins.
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Net Promoter Score
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Net Promoter Score
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Description Source More information
This statistic shows the net promoter score (NPS) of e-commerce websites in health and beauty in Belgium from 2011 to 2018. In 2018, the NPS score reached a value of 29 with approximately 40 percent of the respondents giving the websites a rating of 9 to 10. This is an increase when compared to the previous year.
The most popular online retailer in Belgium is Amazon.fr, the French version of Amazon, with roughly 160 million visits. Chinese web shop Alixexpress had approximately 66 million visits from Belgium. 2ememain.be and 2dehands.be (the same online platform, in respectively French and Dutch) were the most visited online platform with domestic origins.
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Release date
June 2018
Region
Belgium
Survey time period
23 March, 2018 to 5 April, 2018
Number of respondents
2,014 respondents
Age group
18-70 years
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "Please think back to the entire process of your online purchase of . How likely are you to recommend to a friend, on a scale from 0 to 10?"

The source states that the NPS score was calculated as follows: "Top 2 - Bottom 6".

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