This statistic depicts the call center market size in 2018, with a breakdown by region or country. In 2018, the call center market size in the United States was estimated to amount to around 45.5 billion U.S. dollars.
Market size of the call center market worldwide in 2018, by region or country (in billion U.S. dollars)
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$149 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Call center market size by region 2012-2017
- Premium Statistic Revenue of Convergys Corporation 2009-2017
- Premium Statistic Revenue of Convergys Corporation by segment 2011-2017
- Premium Statistic Contact center employees in the United States 2014-2022
- Premium Statistic Number of jobs created in the global call center industry by region 2016-2022
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2022
- Premium Statistic Jobs created in the global call center industry by type 2020-2022
- Basic Statistic Global contact center satisfaction index 2010-2022
- Basic Statistic Primary industries of contact centers worldwide 2021
- Premium Statistic Number of call centers opened or expanded by region 2016-2022
About the region
10
- Premium Statistic Live chat: global customer wait time by industry 2022
- Premium Statistic Live chat: customer satisfaction rate worldwide 2015-2022
- Premium Statistic Live chat: customer wait time worldwide 2015-2022
- Premium Statistic Customer live chat duration worldwide 2016-2022
- Premium Statistic Customer live chat duration worldwide by industry 2020-2022
- Premium Statistic Live chat: customer satisfaction rate worldwide by industry 2019
- Premium Statistic Number of live chats per month worldwide 2018
- Premium Statistic Live chat: global customer satisfaction rate by country 2017
- Premium Statistic Live chat: customer wait time in selected countries 2017
- Premium Statistic Global customer live chat duration by country 2017
Other regions
10
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Cloud-based and premise-based call centers in North America as of April 2017
- Premium Statistic Latin America: call center projects generating the most new jobs 2020
- Premium Statistic Call center agent number forecast in China 2018-2022
- Premium Statistic Usage of workforce management systems in UK contact centers in 2017, by center size
- Premium Statistic Colombia: key figures on the BPO market 2020
- Premium Statistic Mexico: key figures on the BPO market 2020-2021
- Premium Statistic Revenue of office administrative and business support in Italy 2020, by sector
- Premium Statistic Call center market size in Japan FY 2015-2024
Related statistics
10
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Premium Statistic Customer service industry: number of live chats per agent per month 2016-2017
- Premium Statistic Benefits associated with using customer service by communication channel U.S. 2017
- Premium Statistic Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Premium Statistic Response time in customer service by communication channel U.S. 2017
- Basic Statistic Customers' waiting time before contacting companies using another channel U.S. 2017
- Premium Statistic Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
- Premium Statistic Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
Further related statistics
1
Further Content: You might find this interesting as well
Statista. (July 16, 2018). Market size of the call center market worldwide in 2018, by region or country (in billion U.S. dollars) [Graph]. In Statista. Retrieved December 08, 2023, from https://www.statista.com/statistics/881054/projected-call-center-market-size-region/
Statista. "Market size of the call center market worldwide in 2018, by region or country (in billion U.S. dollars)." Chart. July 16, 2018. Statista. Accessed December 08, 2023. https://www.statista.com/statistics/881054/projected-call-center-market-size-region/
Statista. (2018). Market size of the call center market worldwide in 2018, by region or country (in billion U.S. dollars). Statista. Statista Inc.. Accessed: December 08, 2023. https://www.statista.com/statistics/881054/projected-call-center-market-size-region/
Statista. "Market Size of The Call Center Market Worldwide in 2018, by Region or Country (in Billion U.S. Dollars)." Statista, Statista Inc., 16 Jul 2018, https://www.statista.com/statistics/881054/projected-call-center-market-size-region/
Statista, Market size of the call center market worldwide in 2018, by region or country (in billion U.S. dollars) Statista, https://www.statista.com/statistics/881054/projected-call-center-market-size-region/ (last visited December 08, 2023)
Market size of the call center market worldwide in 2018, by region or country (in billion U.S. dollars) [Graph], Statista, July 16, 2018. [Online]. Available: https://www.statista.com/statistics/881054/projected-call-center-market-size-region/