The number of employees working in the contact center industry in the United States increased overall between 2014 and 2020, despite some fluctuations. In 2020, there were around 2.83million people working in call centers in the United States.
Number of contact center employees in the United States from 2014 to 2020 (in millions)
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Bureau of Labor Statistics. (March 31, 2021). Number of contact center employees in the United States from 2014 to 2020 (in millions) [Graph]. In Statista. Retrieved July 03, 2022, from https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics. "Number of contact center employees in the United States from 2014 to 2020 (in millions)." Chart. March 31, 2021. Statista. Accessed July 03, 2022. https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics. (2021). Number of contact center employees in the United States from 2014 to 2020 (in millions). Statista. Statista Inc.. Accessed: July 03, 2022. https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics. "Number of Contact Center Employees in The United States from 2014 to 2020 (in Millions)." Statista, Statista Inc., 31 Mar 2021, https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics, Number of contact center employees in the United States from 2014 to 2020 (in millions) Statista, https://www.statista.com/statistics/881114/contact-center-employees-united-states/ (last visited July 03, 2022)