Between 2014 and 2022, the number of employees working in the contact center industry in the United States increased overall, despite some fluctuations. In 2022, there were almost 2.9 million people working in contact centers, an increase when compared to the previous year.
Number of contact center employees in the United States from 2014 to 2022 (in millions)
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Other statistics that may interest you Call centers in the U.S.
Industry overview
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Leading companies
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Employment
7
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2022
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- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2022
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2022
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2022
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
- Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2022
Operations
5
- Premium Statistic Channels consumers use to contact brands in the U.S. 2022
- Premium Statistic U.S. consumer satisfaction with chatbot customer service 2022
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- Premium Statistic Importance of human customer service in the U.S. 2022
Further related statistics
18
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of U.S. call centers opened or expanded, by region 2016
- Jobs created in the global call center industry by type 2020-2022
- Number of call centers opened or expanded by U.S. state 2010-2015
- Customer service employees at government agencies in U.S. 2014-2022
- Annual wage of customer service employees at U.S. government agencies 2014-2022
- States with the highest wages in telemarketing in the U.S. 2022
- Global call center market size 2020-2027
- Contact center software market size in U.S. 2014-2025
- Number of call center companies in China 2010-2015
- Call center agent number forecast in China 2018-2022
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Call centers market revenue share in China 2017-2022, by segment
- Customer contact center employees - daily idle time 2011
- Industry revenue of “activities of call centres“ in Portugal 2012-2025
- Activities of call centres revenue in Poland 2010-2022
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Statistics
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- Number of U.S. call centers opened or expanded, by region 2016
- Jobs created in the global call center industry by type 2020-2022
- Number of call centers opened or expanded by U.S. state 2010-2015
- Customer service employees at government agencies in U.S. 2014-2022
- Annual wage of customer service employees at U.S. government agencies 2014-2022
- States with the highest wages in telemarketing in the U.S. 2022
- Global call center market size 2020-2027
- Contact center software market size in U.S. 2014-2025
- Number of call center companies in China 2010-2015
- Call center agent number forecast in China 2018-2022
- Contact center software market size worldwide 2017-2023
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Call centers market revenue share in China 2017-2022, by segment
- Customer contact center employees - daily idle time 2011
- Industry revenue of “activities of call centres“ in Portugal 2012-2025
- Activities of call centres revenue in Poland 2010-2022
Bureau of Labor Statistics. (March 31, 2023). Number of contact center employees in the United States from 2014 to 2022 (in millions) [Graph]. In Statista. Retrieved December 10, 2023, from https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics. "Number of contact center employees in the United States from 2014 to 2022 (in millions)." Chart. March 31, 2023. Statista. Accessed December 10, 2023. https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics. (2023). Number of contact center employees in the United States from 2014 to 2022 (in millions). Statista. Statista Inc.. Accessed: December 10, 2023. https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics. "Number of Contact Center Employees in The United States from 2014 to 2022 (in Millions)." Statista, Statista Inc., 31 Mar 2023, https://www.statista.com/statistics/881114/contact-center-employees-united-states/
Bureau of Labor Statistics, Number of contact center employees in the United States from 2014 to 2022 (in millions) Statista, https://www.statista.com/statistics/881114/contact-center-employees-united-states/ (last visited December 10, 2023)
Number of contact center employees in the United States from 2014 to 2022 (in millions) [Graph], Bureau of Labor Statistics, March 31, 2023. [Online]. Available: https://www.statista.com/statistics/881114/contact-center-employees-united-states/