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Contact center employees in the United States 2014-2020

Published by Statista Research Department, May 2, 2022
The number of employees working in the contact center industry in the United States increased overall between 2014 and 2020, despite some fluctuations. In 2020, there were around 2.83million people working in call centers in the United States.

Number of contact center employees in the United States from 2014 to 2020 (in millions)

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Release date

March 2021

Region

United States

Survey time period

2014 to 2019

Supplementary notes

Values are as of May each year, rounded.
Figures prior to 2020 were taken from a previous report.

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