Acceptance rate of using instant messaging for interacting with a bank in the UK 2017

Published by Statista Research Department, May 31, 2022

This statistic illustrates the results of a 2017 survey on the share of respondents who were willing to use instant messaging for interaction with their bank in the United Kingdom (UK), broken down by generation. Of Millennial and Generation Z respondents, 27 percent reported they would use instant messaging to access and receive financial services.

Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation

Characteristic	Share of respondents**
-	-
-	-
-	-
-	-
-	-

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Release date

May 2018

More information

Region

United Kingdom

Survey time period

November to December 2017

Number of respondents

4,500 respondents

Special properties

Financial service customers

Method of interview

Online survey

Supplementary notes

* Original survey question: "Would you consider interacting with your main bank using any of the following methods? - Instant Messaging"
** Respondents, who want to interact with banks that way, but currently do not.

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