This statistic illustrates the results of a 2017 survey on the share of respondents who were willing to use instant messaging for interaction with their bank in the United Kingdom (UK), broken down by generation. Of Millennial and Generation Z respondents, 27 percent reported they would use instant messaging to access and receive financial services.
Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation
* Original survey question: "Would you consider interacting with your main bank using any of the following methods? - Instant Messaging"
** Respondents, who want to interact with banks that way, but currently do not.
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Accenture. (May 9, 2018). Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation [Graph]. In Statista. Retrieved February 09, 2025, from https://www.statista.com/statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/?__sso_cookie_checker=failed
Accenture. "Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation." Chart. May 9, 2018. Statista. Accessed February 09, 2025. https://www.statista.com/statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/?__sso_cookie_checker=failed
Accenture. (2018). Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation. Statista. Statista Inc.. Accessed: February 09, 2025. https://www.statista.com/statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/?__sso_cookie_checker=failed
Accenture. "Share of Respondents Who Would Use Instant Messaging for Interaction with Their Bank* in The United Kingdom (Uk) in 2017, by Generation." Statista, Statista Inc., 9 May 2018, https://www.statista.com/statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/?__sso_cookie_checker=failed
Accenture, Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation Statista, https://www.statista.com/statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/?__sso_cookie_checker=failed (last visited February 09, 2025)
Share of respondents who would use instant messaging for interaction with their bank* in the United Kingdom (UK) in 2017, by generation [Graph], Accenture, May 9, 2018. [Online]. Available: https://www.statista.com/statistics/893917/financial-services-digital-interaction-acceptance-via-instant-messaging-age-uk/?__sso_cookie_checker=failed
