Willingness to use virtual agents for financial services in the UK 2017, by reason

This statistic illustrates the results of a 2017 survey on the willingness to use virtual agents for financial services in the United Kingdom (UK), broken down by reason. Of respondents, 46 percent reported they believed computer-generated services would be faster and more convenient than human advice.

Share of respondents that are willing to use virtual agents for financial services* in the United Kingdom (UK) in 2017, by main reasons

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Source

Release date

May 2018

Region

United Kingdom

Survey time period

November to December 2017

Number of respondents

4,500 respondents

Special properties

Financial service customers

Method of interview

Online survey

Supplementary notes

* Respondents, who included each reason within their selection.
Original source question

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