Availability and usage of general practice online services in England 2019

This statistic displays the result of a survey asking respondents in England which of the following online general practice services they are aware their GP practice offers and which they had used in the last 12 months, as of 2019. Approximately 15 percent of respondents had used their GP's online service to order repeat subscriptions although over 44 percent were aware the service is available to them. Overall, over three-quarters of respondents did not use any sort of online service offered to them.

As far as you know, which of the following online services does your general practice offer and which have you used in the last 12 months?

Online service is offeredHave used online service
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Release date

July 2019


United Kingdom (England)

Survey time period

January to March, 2019

Number of respondents


Age group

16 years and older

Method of interview

Postal questionnaire

Supplementary notes

Multiple responses possible
The questions were worded by the source as follows: "As far as you know, which of the following online services does your GP practice offer?
Which of the following general practice online services have you used in the past 12 months?"

* Responses to first question (online services offered) = 750,050. Responses to 2nd question (have used online services) = 758,347.

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Statistics on "Digital healthcare in the United Kingdom"

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