Bank of Ireland: customer satisfaction in Northern Ireland

66 percent of Bank of Ireland's Northern Irish customers in 2020 would recommend the bank's online and mobile services to friend and family. 54 percent would recommend the overall service quality, and 58 percent would recommend the overdraft services.

Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service

Characteristic	Share of respondents
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-	-
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Release date

August 2020

More information

Region

United Kingdom (Northern Ireland)

Survey time period

July 2019 to June 2020

Number of respondents

4,545*

Special properties

Personal current account holders

Supplementary notes

* Approximately 500 customers a year are surveyed across Northern Ireland and the Republic of Ireland for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.

The source phrased the questions as the following" how likely they would be to recommend their provider’s [...] services to friends and family"

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