Bank of Ireland customer satisfaction in Northern Ireland 2018, by service

This statistic illustrates the results of a survey on customer satisfaction of Bank of Ireland personal current account holders in 2018, by service. Whereas 66 percent of customers would recommend the Bank of Irelands online and mobile services, 50 percent would recommend the overall service quality to a friend or family member.

Bank of Ireland current account customer satisfaction in Northern Ireland in 2018, by service

Share of respondents
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Source

Release date

August 2018

Region

United Kingdom (Northern Ireland)

Survey time period

September 2017 to June 2018

Number of respondents

4,506*

Special properties

Personal current account holders

Supplementary notes

* Approximately 500 customers a year are surveyed across Northern Ireland and the Republic of Ireland for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.

The source phrased the questions as the following;
** how likely they would be to recommend their personal current account provider to friends and family.
*** how likely they would be to recommend their provider’s online and mobile banking services to friends and family.
**** how likely they would be to recommend their provider’s overdraft services to friends and family.
***** how likely they would be to recommend their provider’s branch services to friends and family.

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Statistics on "Current bank accounts in the United Kingdom (UK)"

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