A survey conducted in the United Kingdom in 2019 showed that 83 percent of the consumers use the phone to contact broadband and landline providers. On the other hand, only 11 percent communicate with the providers by webchat, and two percent by email.
Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel
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Ofcom. (May 7, 2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph]. In Statista. Retrieved February 18, 2025, from https://www.statista.com/statistics/910343/methods-for-telco-complaints/?__sso_cookie_checker=failed
Ofcom. "Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel." Chart. May 7, 2021. Statista. Accessed February 18, 2025. https://www.statista.com/statistics/910343/methods-for-telco-complaints/?__sso_cookie_checker=failed
Ofcom. (2021). Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel. Statista. Statista Inc.. Accessed: February 18, 2025. https://www.statista.com/statistics/910343/methods-for-telco-complaints/?__sso_cookie_checker=failed
Ofcom. "Methods for Lodging Complaints with Broadband and Landline Providers in The United Kingdom (Uk) in 2019, by Channel." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/910343/methods-for-telco-complaints/?__sso_cookie_checker=failed
Ofcom, Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel Statista, https://www.statista.com/statistics/910343/methods-for-telco-complaints/?__sso_cookie_checker=failed (last visited February 18, 2025)
Methods for lodging complaints with broadband and landline providers in the United Kingdom (UK) in 2019, by channel [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/910343/methods-for-telco-complaints/?__sso_cookie_checker=failed
