Consumer pain points expressed to service providers worldwide 2018

Published by Statista Research Department, Jul 7, 2023
The statistic shows IT service consumers' pain points worldwide as of 2018. Around 35 percent of respondents stated that better performance/availability was a major pain point for their customers.

IT service consumers' pain points worldwide as of 2018*

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Source

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Release date

August 2018

Region

Worldwide

Survey time period

2018

Number of respondents

226 respondents

Special properties

Service providers

Supplementary notes

*This question was phrased by the source as follows: "Currently, what are the most common pain points that your customers are asking your company to solve for them?"

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