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Most frequent problems for inbound tourists in Japan 2019

In 2019, the most difficult problem reported by inbound tourists in Japan was the lack of waste containers in public areas, according to around 23.4 percent of visitors. Communication with staff at hotels was the second most common difficulty, perceived by about 17 percent of foreign visitors.

Most frequent reported problems for inbound tourists in Japan in 2019

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Release date

March 2020



Survey time period


Number of respondents

4,006 respondents

Special properties

single answer

Method of interview

Face-to-face interview

Supplementary notes

The survey was conducted several times over a two to four day time period between September and December of the stated year. Respondents were interviewed at five major airports for inbound travelers: Narita Airport, Haneda Airport, Kansai International Airport, New Chitose Airport, and Fukuoka Airport.

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Statistics on "Travel and tourism in Japan "

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