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Leading social media used for customer service in the Netherlands in 2018

Through which social media can the customer contact your organization?*

by Raynor de Best, last edited Oct 9, 2018
Leading social media used for customer service in the Netherlands in 2018 This statistic shows the results of a survey question on which social media are used by profit and non-profit organizations for customer services in the Netherlands in 2018. The respondents indicated that Facebook and Twitter were the most popular channels for digital human-to-human communication. Instagram, LinkedIn and WhatsApp were other ways used to communicate with customers.
As of 2018, roughly 90 percent of Millennials in the Netherlands indicated they actively make use of WhatsApp. WhatsApp and Facebook remain the two most popular online social platforms in the Netherlands, with more than ten million users each.
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Through which social media can the customer contact your organization?*

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