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Leading social media used for customer service in the Netherlands in 2018
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Leading social media used for customer service in the Netherlands in 2018
Through which social media can the customer contact your organization?*
by Raynor de Best,
last edited
Oct 9, 2018
This statistic shows the results of a survey question on which social media are used by profit and non-profit organizations for customer services in the Netherlands in 2018. The respondents indicated that Facebook and Twitter were the most popular channels for digital human-to-human communication. Instagram, LinkedIn and WhatsApp were other ways used to communicate with customers.
As of 2018, roughly 90 percent of Millennials in the Netherlands indicated they actively make use of WhatsApp. WhatsApp and Facebook remain the two most popular online social platforms in the Netherlands, with more than ten million users each.
Through which social media can the customer contact your organization?*
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by Raynor de Best,
last edited
Oct 9, 2018
This statistic shows the results of a survey question on which social media are used by profit and non-profit organizations for customer services in the Netherlands in 2018. The respondents indicated that Facebook and Twitter were the most popular channels for digital human-to-human communication. Instagram, LinkedIn and WhatsApp were other ways used to communicate with customers.
As of 2018, roughly 90 percent of Millennials in the Netherlands indicated they actively make use of WhatsApp. WhatsApp and Facebook remain the two most popular online social platforms in the Netherlands, with more than ten million users each.
- Show sources information
- Show publisher information
- Release date
- September 2018
- Region
- Netherlands
- Survey time period
- May 16, 2018, to June 8, 2018
- Number of respondents
- 342 respondents
- Special properties
- webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.
- Method of interview
- Telephone interviews and online survey
- Supplementary notes
- * This question was phrased by the source as follows: "Via welke social media kan de klant contact opnemen met de organisatie?" (in English: "Through which social media can the customer contact your organization?")
Source
- Show sources information
- Show publisher information
- Release date
- September 2018
More information
- Region
- Netherlands
- Survey time period
- May 16, 2018, to June 8, 2018
- Number of respondents
- 342 respondents
- Special properties
- webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.
- Method of interview
- Telephone interviews and online survey
- Supplementary notes
- * This question was phrased by the source as follows: "Via welke social media kan de klant contact opnemen met de organisatie?" (in English: "Through which social media can the customer contact your organization?")
Other statistics on the topic
Messaging apps in the Benelux
+Demographics & Use
Daily internet usage in the Netherlands 2017, by age group
+Demographics & Use
Daily internet usage in Belgium 2017, by age group
Social Media & User-Generated Content
Most popular social media platforms amongst Millennials in the Netherlands 2019
Social Media & User-Generated Content
Number of WhatsApp users in the Netherlands 2016-2019
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Messaging apps in the Benelux region
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Statistics on "Messaging apps in the Benelux region"
- Market overview
The most important statistics
- Total number of Internet users in Belgium, Luxembourg and the Netherlands from 2017 to 2019 (in millions)Internet users in the Benelux region 2017-2019, by country
- Total number of mobile connections in Belgium, Luxembourg and the Netherlands from 2017 to 2019 (in millions)Mobile connections in the Benelux region 2017-2019, by country
- How frequently do you use a smartphone?*Smartphone usage frequency of Flemish individuals in Belgium 2018
- Daily internet usage rate (for personal reasons) in Belgium in 2017, by age group*Daily internet usage in Belgium 2017, by age group
- Share of the population that made a phone call via the Internet in Belgium from 2010 to 2017*Share of the population that made a phone call via the Internet in Belgium 2010-2017
- Smartphone penetration rate in the Netherlands from 2014 to 2018Smartphone penetration in the Netherlands 2014-2018
- Daily internet usage rate (for personal reasons) in the Netherlands in 2017, by age group*Daily internet usage in the Netherlands 2017, by age group
- Which online social network activities have you engaged in over the past 3 months?*Online social network activities in the Netherlands 2012-2018
- Belgium and Luxembourg
The most important statistics
- Below is a list of apps which you may have on your mobile phone. Please state which you use on a daily basisMost used messaging apps on a daily basis in Belgium 2017
- Below is a list of apps which you may have on your mobile phone. Please state which you use on a daily basisMost used messaging apps on a daily basis of 18-24 year olds in Belgium 2017
- Leading mobile communication apps in the Google Play Store in Belgium in June 2019, by number of downloads (in 1,000s)Leading communication apps in Google Play in Belgium 2019, by downloads
- Total number of downloads of the Facebook Messenger app in Belgium from March 2017 to March 2019Monthly Facebook Messenger app downloads in Belgium 2017-2019
- Distribution of total number of users of Facebook Messenger in Belgium as of June 2019, by age group and genderFacebook Messenger user distribution in Belgium 2019, by age group and gender
- Total number of downloads of the WhatsApp app in Belgium from March 2017 to March 2019Monthly WhatsApp app downloads in Belgium 2017-2019
- Share of respondents using WhatsApp on a daily basis in Belgium as of 2017, by age groupDaily usage of WhatsApp in Belgium 2017, by age group
- Total number of downloads of the Telegram app in Belgium from March 2017 to March 2019Monthly Telegram app downloads in Belgiums 2017-2019
- Netherlands
The most important statistics
- Smartphone apps with the highest reach in the Netherlands as of 2018*Most used smartphone apps in the Netherlands 2018
- Which social media platforms do you use?*Leading social media platforms based on penetration in the Netherlands 2016-2018
- Installed base of WhatsApp, Facebook Messenger, Snapchat and Skype in the Netherlands as of April 2018 (in millions)Most popular messaging apps in the Netherlands in 2018, by number of app installs
- WhatsApp, Facebook, Instagram, Snapchat and Twitter usage of 14 to 22 year olds in the Netherlands in 2019Most popular social media platforms amongst 14-22 year olds in the Netherlands 2019
- Millennial social media usage in the Netherlands in 2019, by platformMost popular social media platforms amongst Millennials in the Netherlands 2019
- Social media usage of 38 to 57 year olds in the Netherlands in 2019, by platformMost popular social media platforms amongst 38-57 year olds in the Netherlands 2019
- Social media usage of 58 to 73 year olds in the Netherlands in 2019, by platformMost popular social media platforms amongst 58-73 year olds in the Netherlands 2019
- Total number of users of WhatsApp in the Netherlands from 2016 to 2019 (in millions)Number of WhatsApp users in the Netherlands 2016-2019
- Chatbots and customer support
The most important statistics
- Which kind(s) of AI does your organization use in digital customer service?*Chatbot, virtual assistant and intelligent assistant use in the Netherlands in 2018
- Do you use a robot or system for automated answers for online customer support?*Using automated systems for online customer support in the Netherlands 2016
- Through which social media can the customer contact your organization?*Leading social media used for customer service in the Netherlands in 2018
- Through which of the following types of self service can the customer contact your organization?*Most frequently used self service customer support in the Netherlands in 2018
- On which channels does the organization use Artificial Intelligence (AI)?*Digital customer service channels that use AI in the Netherlands in 2018
- What is your opinion about chatting with a virtual assistant?Public opinion on the use of virtual assistants/chat bots in the Netherlands 2017
- To what extent do you agree with the following: in 5 years robots will be able to respond better than people*Opinion on future of online customer support by robots in the Netherlands 2016
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Statistics
- KPIs used to measure digital customer service effect in the Netherlands in 2018
- Usage of internal customer info for webcare answer in the Netherlands 2016
- Share of companies with customer support in the Netherlands 2016, by social network
- U.S. adults' fears when contacting customer support 2018
- Share of customers who shared their contact center experience on social media 2017
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- Social media reliant young people in selected countries worldwide 2014
- Journalists' views on the impact of social media use on their work in U.S. 2016
- Published information of users on social networks in China 2011
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- U.S. consumers' opinions on companies' responses over social media channels 2012
- People renting short-term through social media in Finland 2018, by social group
- Weight of the staff in the decision to purchase children's products in Spain in 2015
- Qualified staff: consumer opinion in Spain 2015
- Incentives for consumers to answer questions of other users in the UK 2015
- Import value of unmilled wheat and meslin into Sweden 2008-2018
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- Social media and events
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Statistics on "Messaging apps in the Benelux region"
- Total number of Internet users in Belgium, Luxembourg and the Netherlands from 2017 to 2019 (in millions)
- Total number of mobile connections in Belgium, Luxembourg and the Netherlands from 2017 to 2019 (in millions)
- How frequently do you use a smartphone?*
- Daily internet usage rate (for personal reasons) in Belgium in 2017, by age group*
- Share of the population that made a phone call via the Internet in Belgium from 2010 to 2017*
- Smartphone penetration rate in the Netherlands from 2014 to 2018
- Daily internet usage rate (for personal reasons) in the Netherlands in 2017, by age group*
- Which online social network activities have you engaged in over the past 3 months?*
- Below is a list of apps which you may have on your mobile phone. Please state which you use on a daily basis
- Below is a list of apps which you may have on your mobile phone. Please state which you use on a daily basis
- Leading mobile communication apps in the Google Play Store in Belgium in June 2019, by number of downloads (in 1,000s)
- Total number of downloads of the Facebook Messenger app in Belgium from March 2017 to March 2019
- Distribution of total number of users of Facebook Messenger in Belgium as of June 2019, by age group and gender
- Total number of downloads of the WhatsApp app in Belgium from March 2017 to March 2019
- Share of respondents using WhatsApp on a daily basis in Belgium as of 2017, by age group
- Total number of downloads of the Telegram app in Belgium from March 2017 to March 2019
- Among the following social media platforms, which ones do you use?*
- Distribution of total number of users of Facebook Messenger in Luxembourg as of June 2019, by age group and gender
- Smartphone apps with the highest reach in the Netherlands as of 2018*
- Which social media platforms do you use?*
- Installed base of WhatsApp, Facebook Messenger, Snapchat and Skype in the Netherlands as of April 2018 (in millions)
- WhatsApp, Facebook, Instagram, Snapchat and Twitter usage of 14 to 22 year olds in the Netherlands in 2019
- Millennial social media usage in the Netherlands in 2019, by platform
- Social media usage of 38 to 57 year olds in the Netherlands in 2019, by platform
- Social media usage of 58 to 73 year olds in the Netherlands in 2019, by platform
- Total number of users of WhatsApp in the Netherlands from 2016 to 2019 (in millions)
- Total number of downloads of the WhatsApp app in the Netherlands from March 2017 to March 2019
- Share of respondents using WhatsApp in the Netherlands from 2016 to 2018, by age group
- Monthly reach of WhatsApp in the Netherlands from July 2017 to July 2019, by device (in 1,000s)
- Monthly reach of WhatsApp in the Netherlands from July 2017 to July 2019, by device
- Total number of downloads of the Facebook Messenger app in the Netherlands from March 2017 to March 2019
- Distribution of total number of users of Facebook Messenger in the Netherlands as of June 2019, by age group and gender
- Total number of downloads of the Telegram app in the Netherlands from March 2017 to March 2019
- Which kind(s) of AI does your organization use in digital customer service?*
- Do you use a robot or system for automated answers for online customer support?*
- Through which social media can the customer contact your organization?*
- Through which of the following types of self service can the customer contact your organization?*
- On which channels does the organization use Artificial Intelligence (AI)?*
- What is your opinion about chatting with a virtual assistant?
- To what extent do you agree with the following: in 5 years robots will be able to respond better than people*
- Which KPIs do you use to measure the effect of digital customer service?*
- Do you consult internally available information about the customer before answering?*
- Which platforms or social media are used for online customer support?*
- Leading fears when contacting customer support of adults in the United States in 2018
- Share of customers who shared their contact center experience on social media in 2017, by channel
- Leading social networks used by internet users to share they are actively searching for employment in Spain in 2016
- Breakdown of the worldwide social media audience of Lexus as of February 2016, by gender
- Most popular political parties on social networks in Germany in January 2018
- Share of young people in selected countries worldwide who would feel lost if they couldn't access social media in 2014
- Journalists' views on the impact of social media use on their work in United States in 2016
- Published information of users on social networks in China in 2011
- Social network ID that social network users worldwide prefer for social sign-ins to e-commerce sites as of 1st quarter 2015
- In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?
- Share of people who have rented short-term lodgings privately through social media in Finland in 2018, by social group
- Importance of store personnel in the purchase of children's products in Spain in 2015
- Opinion of the Spaniards as to whether they lack qualified advisory personnel according to a 2015 survey
- Which of the following incentives would encourage you to answer the questions of other users on a regular basis?
- Value of unmilled wheat and meslin imported into Sweden from 2008 to 2018 (in million SEK)
- Industry revenue of »wholesale of furniture, carpets, lighting equipment« in Poland from 2011 to 2023 (in million U.S. Dollars)
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