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Most frequently used self service customer support in the Netherlands in 2018

Through which of the following types of self service can the customer contact your organization?*

by Raynor de Best, last edited Apr 4, 2019
Most frequently used self service customer support in the Netherlands in 2018 This statistic shows the results of a survey question on which types of self service customer support are used the most frequently in the Netherlands in 2018. The respondents indicated that self service through the web was the most frequently used channel for digital human-to-machine communication. 14 percent of the respondents indicated they used chatbots.
According to a 2017 survey, many people in the Netherlands indicate they are fine with the use of a virtual assistant or chatbot in case of simple questions, but they prefer an actual person should questions become more difficult.
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Through which of the following types of self service can the customer contact your organization?*

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