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Chatbot, virtual assistant and intelligent assistant use in the Netherlands in 2018

Which kind(s) of AI does your organization use in digital customer service?*

by Raynor de Best, last edited Apr 4, 2019
Chatbot, virtual assistant and intelligent assistant use in the Netherlands in 2018 This statistic shows the results of a survey question on whether or not companies in the Netherlands used chatbots, virtual assistants or intelligent assistants for their digital customer service in 2018. Most of the respondents indicated they used neither of these AI-driven technologies. 19 percent of respondents who spent more than 11 FTE on digital customers support did mention they use a chatbot.
According to a 2017 survey, many people in the Netherlands indicate they are fine with the use of a virtual assistant or chatbot in case of simple questions, but they prefer an actual person should questions become more difficult.
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Which kind(s) of AI does your organization use in digital customer service?*

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