Biggest challenges for organizations in the U.S. regarding customer experience 2018

What are the biggest challenges currently being faced by your organization in terms of customer experience?

by E. Mazareanu, last edited Sep 28, 2018
Biggest challenges for organizations in the U.S. regarding customer experience 2018 This statistic depicts the biggest challenges regarding customer experience as reported by decision makers with involvement in customer experience at organizations in the United Stated in 2018. During the survey, 31 percent of respondents cited a lack of real-time customer insights as a challenge.
Show more

What are the biggest challenges currently being faced by your organization in terms of customer experience?

Loading statistic...
Expand statistic
Share of respondents
Lack of real-time customer insights 31%
Operationalizing the CX28%
Finding the budget for CX25%
Legacy technology not being able to adjust22%
Difficulty in measuring CX20%
Lack of CX skills / knowledge19%
Convincing areas of the business the importance of CX18%
Demonstrating RoI for CX18%
Personalization 18%
Siloed approach to managing customer experience 18%
Regularly needing to update / upgrade technology17%
No owner or champion for CX within organizations16%
Lack of central CX strategy15%
There are currently no CX challenges13%
Share of respondents
Lack of real-time customer insights 31%
Operationalizing the CX28%
Finding the budget for CX25%
Legacy technology not being able to adjust22%
Difficulty in measuring CX20%
Lack of CX skills / knowledge19%
Convincing areas of the business the importance of CX18%
Demonstrating RoI for CX18%
Personalization 18%
Siloed approach to managing customer experience 18%
Regularly needing to update / upgrade technology17%
No owner or champion for CX within organizations16%
Lack of central CX strategy15%
There are currently no CX challenges13%
Download Settings Share
Download started
Please be patient - this may take a moment
by E. Mazareanu, last edited Sep 28, 2018
This statistic depicts the biggest challenges regarding customer experience as reported by decision makers with involvement in customer experience at organizations in the United Stated in 2018. During the survey, 31 percent of respondents cited a lack of real-time customer insights as a challenge.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Statista is a great source of knowledge, and pretty helpful to manage the daily work.
Christof Baron

Christof Baron
CEO, MindShare Germany

Statistics on "Call centers in the U.S."
  • Industry overview
The most important statistics
  • Leading companies
  • Employment
  • Operations
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.