Biggest challenges for organizations in the U.S. regarding customer experience 2018

What are the biggest challenges currently being faced by your organization in terms of customer experience?

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Release date

April 2018


United States

Survey time period

November 2017 to January 2018

Number of respondents

200 respondents

Special properties

senior decision makers with involvement in customer experience.

Supplementary notes

Respondents’ organizations had a median size of approximately 500 global employees and 250-500 million U.S. dollars in revenue, and operated in one of six key industries: business and professional services, financial services, healthcare and life sciences, IT, technology and telecoms, manufacturing and distribution, and travel and tourism.
Values include answers ranked first, second and third.

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