Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018
Aspects of car dealership experience least enjoyed during purchase in the UK 2018
This statistic shows the aspects of the vehicle dealership experience that British consumers disliked the most during their purchase in 2018. It can be noted that too much paperwork was the most unappealing aspect of the dealership experience for British consumers.
Aspects of vehicle dealership experience British consumers enjoyed the least during purchase in 2018
Share of respondents
Too much paperwork48%
Location33%
Pricing issues/haggling31%
Lack of availability/stock31%
Overall purchase experience took too long28%
Pushy sales person27%
Poor technology/digital tools19%
Poor demonstration of in-vehicle features/technology18%
Poor dealer responsiveness to emails/texts/phone calls15%
Poor showroom/dealership condition15%
Dealer did not have access to information already provided14%
Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

February 2018

Region

United Kingdom

Survey time period

2018

Number of respondents

783 respondents

Age group

18 years and older

Supplementary notes

Survey question: What are the top three aspects of the dealer experience you disliked most when you acquired your current vehicle?

Aspects of car dealership experience least enjoyed during purchase in the UK 2018
This statistic shows the aspects of the vehicle dealership experience that British consumers disliked the most during their purchase in 2018. It can be noted that too much paperwork was the most unappealing aspect of the dealership experience for British consumers.
Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Statistics on "Car purchasing experience in Europe"
  • State of car market
  • Research
  • Features and motor type
  • Dealership experience
The most important statistics
Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.