Logistics industry: shipper and 3PL priorities in omnichannel fulfillment 2018

This statistic depicts the leading priorities for shippers and third-party logistics (3PL) providers worldwide in omnichannel fulfillment in 2018. During the survey, 26 percent of shippers and 20 percent of 3PLs cited customer service as their leading priority in omnichannel fulfillment.

Leading priorities for shippers and third-party logistics (3PL) providers worldwide in omnichannel fulfillment in 2018

Characteristic	Shippers	3PLs
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Release date

2018

More information

Region

Worldwide

Survey time period

2018

Number of respondents

651 respondents

Method of interview

Online survey

Supplementary notes

Data is based on the answers from shippers and 3PLs in North America (67 percent), Asia (13 percent) and Europe (9 percent).
About 22 percent of respondents were from manufacturing, 17 percent from retail and consumer products, 11 percent from the food and beverage industry, ten percent from health care and pharmaceutical companies, eight percent from the automotive industry, six percent of respondents were from business support and logistics, four percent were from the telecommunications, technology, internet and electronics industry, three percent from airlines, aerospace and defense, three percent from construction and machinery, two percent from governmental companies, one percent from finance, insurance and real estate, one percent from the utilities, energy and extraction industry, and 12 percent from others.
The source did not specify the age of the respondents.

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