Use of commercial solutions among professional services firms globally by region 2022

Published by Statista Research Department, Jul 18, 2023

In 2022, the majority of commercial solutions adopted by professional services organizations worldwide concerned corporate financial management (CFM). During the survey, almost 52 percent of respondents in the Americas stated they used a commercial application for Business Intelligence.

Share of professional services organizations worldwide who used commercial solutions in 2022, by region

Characteristic	Americas	Europe, Middle East and Africa	Asia Pacific
Corporate Financial Management (CFM)	97.3%	91.5%	88.1%
Client Relationship Management (CRM)	86.7%	80%	80.8%
Professional Services Automation (PSA)	78.7%	78.7%	75.9%
Human Capital Management (HCM)	72.7%	65.8%	60.7%
Business Intelligence (BI)	51.7%	56.2%	58.9%
CRM is integrated with CFM	45.7%	44.6%	47.4%
PSA is integrated with CFM	54.6%	53.3%	51.2%
HCM is integrated with CFM	40.3%	33.1%	45.6%
BI is integrated with CFM	49.6%	50.8%	42.4%
CRM / PSA integration	44.4%	40.9%	38.8%

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Release date

February 2023

More information

Region

Worldwide

Survey time period

2022

Number of respondents

709 respondents

Special properties

billable professional services organizations

Supplementary notes

The source defines the professional service industry as accounting, advertising and marketing, architectural, management consulting, engineering, IT, legal, and research services.
Survey method not provided by the source.

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