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Professional services - satisfaction with commercial solutions by org type 2017

This statistic depicts the satisfaction of professional services organizations worldwide with their commercial solutions in 2017, broken down by organization type. During the survey, on average respondents from embedded service organizations (ESOs) gave a satisfaction rating of 3.86 out of five for their commercial ERP solution.

Satisfaction of professional services organizations worldwide with commercial solutions in 2017, by organization type

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Release date




Survey time period

October to December 2017

Number of respondents

456 respondents

Special properties

billable professional services organizations.

Supplementary notes

The source defines the professional service industry as accounting, advertising and marketing, architectural, management consulting, engineering, IT, legal, and research services.
Survey method not provided by the source.
The source uses the acronym CFM instead of ERP for some tables.
Satisfaction has been rated by respondents on a scale of one to five, with on being very dissatisfied and five being very satisfied.
* ESO stands for embedded service organizations.
** PSO stands for professional service organizations.

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