U.S. late or non-delivery of online shopping order actions 2017

This statistic presents the most commonly taken actions in a case of late or non-delivery of an online order according to online shoppers in the United States as of November 2017. According to Loqate, a GBG solution, 79 percent of survey respondents were likely to contact the retailer to complain about and fix the issue.

Actions taken in case of late or non-delivery of an online order according to online shoppers in the United States as of November 2017

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Sources

Release date

January 2018

Region

United States

Survey time period

November 2017

Number of respondents

1,008 respondents

Age group

18 years and older

Special properties

online shoppers

Method of interview

Online survey

Supplementary notes

Question: If your delivery was late or did not arrive, which of the following would you be likely to do?
Multiple answers were possible.

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