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Likelihood of switching gas provider Australia 2018 by satisfaction levels

This statistic depicts the likelihood of Australian gas consumers switching gas providers in Australia in 2018 in the next twelve months, by customer satisfaction levels. During the time period measured, 49.2 percent of those who were very dissatisfied with their gas provider were likely to switch. By comparison, only 4.3 percent of those who were very satisfied with their gas provider were likely to switch their provider. In total, 10.3 percent of all gas providers said that they were very or quite likely to switch their provider.

Likelihood of switching gas provider in next twelve months in Australia in 2018, by satisfaction levels

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Source

Release date

November 2018

Region

Australia

Survey time period

October 2017 to September 2018

Number of respondents

5,073 respondents

Age group

14 years and older

Special properties

Australians that are connected with gas

Method of interview

Face-to-face interview

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