U.S. consumers' preference for in-person interactions with lawyers by generation 2018

This statistic depicts the share of consumers in the United States who prefer to interact with their lawyers in-person for certain tasks in 2018, broken down by generation. During the survey, 20 percent of Millennials stated they prefer in-person interactions when making appointments, compared to 11 percent of older respondents.

Share of consumers in the United States who prefer to interact with their lawyers in-person for certain tasks in 2018, by generation

Millennials*Previous generations
Making appointments20%11%
Telling facts of legal case67%68%
Learning about legal aspects of case60%53%
Answering quick questions21%13%
Getting case updates32%14%
Checking on hours25%18%
Signing, viewing, sharing documents62%65%
Making payments45%37%
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Source

Release date

October 2018

Region

United States

Survey time period

2018

Number of respondents

1,336 respondents

Age group

18 years and older

Special properties

consumers who have and have not hired a laywer in the past.

Supplementary notes

Survey method not stated by the source.
Survey region excludes Alaska and Hawaii.
* Defined by the source as people aged between 18 and 34 years old.

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