U.S. consumers' preference for in-person interactions with lawyers by generation 2018
Share of consumers in the United States who prefer to interact with their lawyers in-person for certain tasks in 2018, by generation
This statistic depicts the share of consumers in the United States who prefer to interact with their lawyers in-person for certain tasks in 2018, broken down by generation. During the survey, 20 percent of Millennials stated they prefer in-person interactions when making appointments, compared to 11 percent of older respondents.
Share of consumers in the United States who prefer to interact with their lawyers in-person for certain tasks in 2018, by generation
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| Millennials* | Previous generations | |
|---|---|---|
| Making appointments | 20% | 11% |
| Telling facts of legal case | 67% | 68% |
| Learning about legal aspects of case | 60% | 53% |
| Answering quick questions | 21% | 13% |
| Getting case updates | 32% | 14% |
| Checking on hours | 25% | 18% |
| Signing, viewing, sharing documents | 62% | 65% |
| Making payments | 45% | 37% |
Source
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Statistics on "Boutique law firms in the U.S."
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