This statistic illustrates the share of customers trying to resolve their issue before contacting customer service in the United States in 2020, broken down by sector. During the survey, 71 percent of respondents who had recently contacted a government agency stated they had tried to resolve their issue before making contact.
Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector
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CFI Group. (July 7, 2020). Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector [Graph]. In Statista. Retrieved February 12, 2025, from https://www.statista.com/statistics/945314/customer-service-issue-resolution-prior-to-contact-sector-united-states/?__sso_cookie_checker=failed
CFI Group. "Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector." Chart. July 7, 2020. Statista. Accessed February 12, 2025. https://www.statista.com/statistics/945314/customer-service-issue-resolution-prior-to-contact-sector-united-states/?__sso_cookie_checker=failed
CFI Group. (2020). Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector. Statista. Statista Inc.. Accessed: February 12, 2025. https://www.statista.com/statistics/945314/customer-service-issue-resolution-prior-to-contact-sector-united-states/?__sso_cookie_checker=failed
CFI Group. "Share of Customers Trying to Resolve Their Issue before Contacting Customer Service in The United States in 2020, by Sector." Statista, Statista Inc., 7 Jul 2020, https://www.statista.com/statistics/945314/customer-service-issue-resolution-prior-to-contact-sector-united-states/?__sso_cookie_checker=failed
CFI Group, Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector Statista, https://www.statista.com/statistics/945314/customer-service-issue-resolution-prior-to-contact-sector-united-states/?__sso_cookie_checker=failed (last visited February 12, 2025)
Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector [Graph], CFI Group, July 7, 2020. [Online]. Available: https://www.statista.com/statistics/945314/customer-service-issue-resolution-prior-to-contact-sector-united-states/?__sso_cookie_checker=failed
