This statistic illustrates the government contact center satisfaction index in the United States in 2019, broken down by contact method. During the survey, the government satisfaction index score for customers who only spoke with a live customer service agent stood at 71.
Government contact center satisfaction index in the United States in 2019, by contact method
Characteristic
Index score (100-point scale)
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people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.
Supplementary notes
* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.
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CFI Group. (May 2, 2019). Government contact center satisfaction index in the United States in 2019, by contact method [Graph]. In Statista. Retrieved September 16, 2024, from https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group. "Government contact center satisfaction index in the United States in 2019, by contact method." Chart. May 2, 2019. Statista. Accessed September 16, 2024. https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group. (2019). Government contact center satisfaction index in the United States in 2019, by contact method. Statista. Statista Inc.. Accessed: September 16, 2024. https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group. "Government Contact Center Satisfaction Index in The United States in 2019, by Contact Method." Statista, Statista Inc., 2 May 2019, https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
CFI Group, Government contact center satisfaction index in the United States in 2019, by contact method Statista, https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/ (last visited September 16, 2024)
Government contact center satisfaction index in the United States in 2019, by contact method [Graph], CFI Group, May 2, 2019. [Online]. Available: https://www.statista.com/statistics/945339/government-contact-center-satisfaction-index-contact-method-united-states/
