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Government contact center satisfaction index in the U.S. by contact method 2018
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Government contact center satisfaction index in the U.S. by contact method 2018
Government contact center satisfaction index in the United States in 2018, by contact method
This statistic illustrates the government contact center satisfaction index in the United States from in 2018, broken down by contact method. During the survey, the government satisfaction index score for customers who only spoke with a live customer service agent stood at 77.
Government contact center satisfaction index in the United States in 2018, by contact method
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Description
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This statistic illustrates the government contact center satisfaction index in the United States from in 2018, broken down by contact method. During the survey, the government satisfaction index score for customers who only spoke with a live customer service agent stood at 77.
Show more- Show sources information
- Show publisher information
- Release date
- 2018
- Region
- United States
- Survey time period
- Q1 2018
- Number of respondents
- 732 respondents
- Special properties
- people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.
- Supplementary notes
-
* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.
Source
- Show sources information
- Show publisher information
- Release date
- 2018
More information
- Region
- United States
- Survey time period
- Q1 2018
- Number of respondents
- 732 respondents
- Special properties
- people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.
- Supplementary notes
-
* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.
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