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Government contact center satisfaction index in the U.S. by contact method 2019
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Government contact center satisfaction index in the U.S. by contact method 2019
Government contact center satisfaction index in the United States in 2019, by contact method
by E. Mazareanu,
last edited
Jul 10, 2019
This statistic illustrates the government contact center satisfaction index in the United States in 2019, broken down by contact method. During the survey, the government satisfaction index score for customers who only spoke with a live customer service agent stood at 71.
Government contact center satisfaction index in the United States in 2019, by contact method
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Description
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by E. Mazareanu,
last edited
Jul 10, 2019
This statistic illustrates the government contact center satisfaction index in the United States in 2019, broken down by contact method. During the survey, the government satisfaction index score for customers who only spoke with a live customer service agent stood at 71.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- 2019
- Region
- United States
- Survey time period
- 2019
- Number of respondents
- 700 respondents
- Special properties
- people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.
- Supplementary notes
-
* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- 2019
More information
- Region
- United States
- Survey time period
- 2019
- Number of respondents
- 700 respondents
- Special properties
- people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.
- Supplementary notes
-
* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.
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Statistics
- Government contact center satisfaction index in the U.S. 2010-2019
- U.S. government contact center satisfaction index by sector 2014-2019
- U.S. government transparency index 2011-2019
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- Monthly payroll costs of U.S. state government in 2017, by function
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- Global State of Customer Service Report 2018
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