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Government contact center satisfaction index in the U.S. by contact method 2019

Published by Statista Research Department, Jul 6, 2022
This statistic illustrates the government contact center satisfaction index in the United States in 2019, broken down by contact method. During the survey, the government satisfaction index score for customers who only spoke with a live customer service agent stood at 71.

Government contact center satisfaction index in the United States in 2019, by contact method

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Release date

2019

Region

United States

Survey time period

2019

Number of respondents

700 respondents

Special properties

people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.

Supplementary notes

* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.

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