U.S. buyer expectation if brands get their addresses wrong 2017-2018

Expectations of internet users in the United States if brands get their address wrong in 2017 and 2018

U.S. buyer expectation if brands get their addresses wrong 2017-2018 This statistic presents the expectations of internet users in the United States if brands get their address wrong. According to the findings, in 2017, 35 percent of respondents stated that they expected nothing from the brand if they got their address incorrect during the delivery process. However, by 2018 this share had dropped by 26 percentage points. In 2018, only nine percent of respondents held similar views and 53 percent expected brands to reroute their package.
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Expectations of internet users in the United States if brands get their address wrong in 2017 and 2018

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20172018
Reroute package32%53%
Return package and expedite a new one24%21%
Hold at terminal7%10%
Send the shipment to a local pickup locker2%7%
Other/don't expect my shipper to do anything35%9%
20172018
Reroute package32%53%
Return package and expedite a new one24%21%
Hold at terminal7%10%
Send the shipment to a local pickup locker2%7%
Other/don't expect my shipper to do anything35%9%
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This statistic presents the expectations of internet users in the United States if brands get their address wrong. According to the findings, in 2017, 35 percent of respondents stated that they expected nothing from the brand if they got their address incorrect during the delivery process. However, by 2018 this share had dropped by 26 percentage points. In 2018, only nine percent of respondents held similar views and 53 percent expected brands to reroute their package.
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