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Disrupting factors for global banking sector 2018

Nearly 71 percent of the executives surveyed listed customer expectations as a disrupting factor for the banking sector in 2018 according to Capgemini. Over half also indicated that regulatory pressure and increasing demand for digital channels were important factors. Only one in four cited the macroeconomic environment as an element which might be the reason for perturbances in the financial markets.

The global banking sector

Banks worldwide manage trillions of dollars in assets, and a majority of adults hold traditional bank accounts. This massive market means two things. First, even in the face of major disruptions, there will be a large core business for established firms. Secondly, the inevitable disruptions will create niche markets, even if only short-term, in which nimble firms stand to gain. Paying close attention to the disruptions in this statistic can give firms an advantage in this market. However, too much attention to the wrong disruption can incur costs as well.

Most important factors disrupting banking sector according to senior banking executives worldwide in 2018

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Release date

September 2018



Survey time period


Number of respondents

60 respondents

Special properties

senior banking executives of leading banks across 23 markets

Method of interview

Face-to-face interview

Supplementary notes

Multiple answers were possible.
The percentages represent the respondents who said that the factor was important or very important.

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Statistics on "Fintech"

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