U.S. adults' challenges of using chatbots 2018

Published by Statista Research Department, Jul 6, 2022
This statistic depicts the challenges of using chatbots for customer support as reported by adults in the United States in 2018. During the survey, just under 51 percent of respondents stated they dislike using chatbots as they keep them from accessing a live person.

Challenges of using chatbots according to adult internet users in the United States in 2018

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Release date

June 2018

Region

United States

Survey time period

May 2018

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

internet users

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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