According to the National Customer Satisfaction Index of department store chains in South Korea in 2024 Hyundai Department Store received the highest customer satisfaction index, amounting to 81 out of 100 points. Closely following was Shinsegae Department store with only one point less.
National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024
Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
The source does not state a publication date, the publication date used here is therefore the date of data access.
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KPC . (January 27, 2025). National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024 [Graph]. In Statista. Retrieved February 07, 2025, from https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/?__sso_cookie_checker=failed
KPC . "National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024." Chart. January 27, 2025. Statista. Accessed February 07, 2025. https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/?__sso_cookie_checker=failed
KPC . (2025). National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024. Statista. Statista Inc.. Accessed: February 07, 2025. https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/?__sso_cookie_checker=failed
KPC . "National Customer Satisfaction Index (Ncsi) of Department Store Chains in South Korea in 2024." Statista, Statista Inc., 27 Jan 2025, https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/?__sso_cookie_checker=failed
KPC , National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024 Statista, https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/?__sso_cookie_checker=failed (last visited February 07, 2025)
National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024 [Graph], KPC , January 27, 2025. [Online]. Available: https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/?__sso_cookie_checker=failed