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Large bookstore customer satisfaction index in South Korea 2021

Published by Statista Research Department, Jan 4, 2022
In 2021, the customer satisfaction index of Kyobo Book Centre measured 78 out of 100 points. This made it the most highly evaluated large bookstore in South Korea that year. It was closely followed by YES24 and Interpark.

National Customer Satisfaction Index (NCSI) of large bookstore in South Korea in 2021

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Release date

January 2022

Region

South Korea

Survey time period

2021

Supplementary notes

Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."

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