Consumer preference for voice assistants or human interactions 2017

The statistic shows consumers' opinions on replacing certain human services with voice digital assistants in the United States, UK, France and Germany, as of November 2017. As of that time, 61 percent of the voice assistant users thought it likely that tele-bankers/tele-callers would be replaced by voice assistants.

Likelihood of replacing certain human services with voice digital assistants in the United States and Europe in 2017, by affiliation with voice technology

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Source

Release date

January 2018

Region

France, Germany, United Kingdom, United States

Survey time period

October to November 2017

Number of respondents

Voice assistant users (n=2,558); All consumers (n=5,041)

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Statistics on "Digital Voice Assistants (DVAs) in the U.S. (Statista Survey)"

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