Complaints made by residential telecommunications customers Australia FY 2021

Published by
Christopher Hughes,
Jan 3, 2023
In the 2021 financial year, 36 percent of complaints made by residential customers to the Telecommunications Industry Ombudsman in Australia were about internet services. The second most common complaint was about mobile phone services.

Share of complaints made by residential customers to telecommunications services industry ombudsman in Australia in financial year 2021, by service

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Release date

September 2021

Region

Australia

Survey time period

financial year 2021

Supplementary notes

Australia's financial year runs from July 1 to June 30; for example, financial year 2017 starts on July 1, 2016 and ends on June 30, 2017.

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