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Complaints made by small business telecommunications customers in Australia FY 2021

Published by
Christopher Hughes,
Jan 3, 2023
In the 2021 financial year, 34.1 percent of complaints made by small businesses to the Telecommunications Industry Ombudsman in Australia were about multiple telecommunications services. The second most common complaint from small businesses was about landline phone services.

Distribution of complaints made by small businesses to telecommunications services industry ombudsman in Australia in financial year 2021, by service

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Release date

September 2020

Region

Australia

Survey time period

financial year 2021

Supplementary notes

*A complaint involving access or damage to property.

Australia's financial year runs from July 1 to June 30; for example, financial year 2017 starts on July 1, 2016 and ends on June 30, 2017.

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