• Singapore: customer satisfaction broadband services 2018

This statistic shows the mean customer satisfaction score for four broadband service providers in Singapore as of May 2018, based on three indicators of customer service: quality of service, price competitiveness, and variety of services available. During the period surveyed, MyRepublic achieved the highest customer satisfaction score for all three indicators, with a mean satisfaction score of 4.05 for quality of service, 3.98 for price competitiveness and 3.98 for variety of services available. SingNet scored the lowest for both quality of service and price competitiveness, with 3.63 and 3.43 respectively. StarHub Online scored the lowest for variety of services available with 3.61.

Customer satisfaction with fixed broadband service providers in Singapore as of May 2018, by provider

Characteristic	SingNet	StarHub Online	M1 Broadband	MyRepublic*
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Release date

December 2018

More information

Region

Singapore

Survey time period

Mar 15 to May 17, 2018

Number of respondents

1,502 respondents

Age group

18 years and older

Method of interview

Face-to-face interview

Supplementary notes

*Data should be interpreted with caution due to a small sample size.

The mean satisfaction score is measured on a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied.