In 2024, Costco had the highest score for household appliances retailers in the United States, with a score of 718. In the same year, The Home Depot and P.C. Richard & Son were leading the appliance retailer satisfaction ranking, with a score of 716 and 709, respectively. Overall, appliance retailers all across the U.S. saw decreased customer satisfaction compared to the previous year.
Leading home appliance retailers in the United States in 2019 and 2024 (based on a 1,000 point scale), by customer satisfaction
Customers who purchased appliances from a major appliance retailer in the last 12 months
Method of interview
Online survey
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise.
Satisfaction is measured on a 1,000-point scale.
Values for 2019 to 2022 were taken from earlier reports.
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J.D. Power. (July 18, 2024). Leading home appliance retailers in the United States in 2019 and 2024 (based on a 1,000 point scale), by customer satisfaction [Graph]. In Statista. Retrieved February 08, 2025, from https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/?__sso_cookie_checker=failed
J.D. Power. "Leading home appliance retailers in the United States in 2019 and 2024 (based on a 1,000 point scale), by customer satisfaction." Chart. July 18, 2024. Statista. Accessed February 08, 2025. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/?__sso_cookie_checker=failed
J.D. Power. (2024). Leading home appliance retailers in the United States in 2019 and 2024 (based on a 1,000 point scale), by customer satisfaction. Statista. Statista Inc.. Accessed: February 08, 2025. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/?__sso_cookie_checker=failed
J.D. Power. "Leading Home Appliance Retailers in The United States in 2019 and 2024 (Based on a 1,000 Point Scale), by Customer Satisfaction." Statista, Statista Inc., 18 Jul 2024, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/?__sso_cookie_checker=failed
J.D. Power, Leading home appliance retailers in the United States in 2019 and 2024 (based on a 1,000 point scale), by customer satisfaction Statista, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/?__sso_cookie_checker=failed (last visited February 08, 2025)
Leading home appliance retailers in the United States in 2019 and 2024 (based on a 1,000 point scale), by customer satisfaction [Graph], J.D. Power, July 18, 2024. [Online]. Available: https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/?__sso_cookie_checker=failed