Insurance customer satisfaction worldwide 2018, by tech engagement

This statistic shows the share of insurance customers with positive experience worldwide in 2018, by level of technology engagement. In 2018, 28.6 percent of tech-savvy insurance customers had a positive experience, whereas 35.7 percent of non-tech-savvy respondents reported having a positive experience.

Share of insurance customers with positive experience worldwide in 2018, by level of technology engagement

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Sources

Release date

May 2018

Region

Worldwide

Survey time period

January to February 2018

Number of respondents

10,000 respondents

Special properties

insurance customers in 20 countries

Supplementary notes

Tech savvy customers were defined as "customers that use online and mobile channels frequently to conduct transactions such as purchasing electronics, clothes, food and groceries, paying bills, etc."

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