Italy: satisfaction with online banking services 2018

This statistic illustrates the online banking customers' satisfaction levels according to a survey conducted in Italy in 2018. The results suggest that the majority of online banking customers were overall happy with their banks' online services: six in ten respondents declared to be satisfied, while 26 percent were very satisfied.

To what extent are you satisfied with your bank's online banking services?

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Release date

October 2018


Europe, Italy

Survey time period

June 22 to October 10, 2018

Number of respondents

1,161 respondents

Supplementary notes

The source does not provide any information concerning the survey

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