C2C mobile payments market share in the Netherlands 2018

This statistic shows a distribution of all payment transactions in the Netherlands as of December 2018 which involved the use of iDEAL, split by device used in the process. iDEAL is an inter-bank system, local to the Dutch market, allowing shoppers to use their bank account for online purchases or to pay certain bills. It is covered by all major Dutch consumer banks. In 2018, approximately 524 million transactions were made with this system and it is used more often for online payments than credit cards or PayPal.

Mobile payments are used in the majority (69.5 percent) of iDEAL transactions in the Netherlands. 17.5 percent of total payments were consumer-to-consumer. This is due to the popularity of the "Tikkie" app in the Netherlands, which had four million users in November 2018. Tikkie is an app that was launched by Dutch bank ABN AMRO in June 2016 and uses both WhatsApp as well as iDEAL. The aim of the app is that consumers send a payment request (processed via iDEAL) via a text message in WhatsApp, for example if a group of friends purchased a birthday present together and money has to be paid back to the organizer. The app can be used by anybody in the Netherlands, not only clients from ABN AMRO.