Multichannel capabilities of retailers in the UK 2018
This statistic illustrates the multichannel capabilities of retail chains in the United Kingdom as of October 2018. Among the analyzed retailers who had both online and physical presence, the majority had e-commerce capabilities. 64 percent of retailers offered click and collect delivery options for online made purchases while 58 percent of retailers allowed their customers to return online-bought items in store. Basic stock visibility was a capability offered by less than half of the retailers.
