This statistic displays the omnichannel customer experience score of leading retailers in Europe in 2018. According to data, Bever, an outdoor equipment retailer from the Netherlands, ranked highest with an omnichannel customer experience score of 69. Magasin Kiabi (France), Schuh (Germany), NetonNet (Sweden) and House of Fraser (UK) together shared a score of 67 in the omnichannel customer experience review in 2018.
Omnichannel customer experience score of leading retailers in Europe in 2018
* The source commissioned in-depth reviews of 145 retailers in seven European countries. To identify the top retailers within the "shopping" category, the source used SimilarWeb's publicly available data. Then the list was further filtered to include retailers that have physical stores. Retailers were then benchmarked against the core principles of omnichannel CX (Customer Experience).
The source does not specify the date of the survey.
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Think with Google. (February 1, 2018). Omnichannel customer experience score of leading retailers in Europe in 2018 [Graph]. In Statista. Retrieved February 23, 2020, from https://www.statista.com/statistics/990701/omnichannel-retail-experience-leading-retailers-europe/
Think with Google. "Omnichannel customer experience score of leading retailers in Europe in 2018." Chart. February 1, 2018. Statista. Accessed February 23, 2020. https://www.statista.com/statistics/990701/omnichannel-retail-experience-leading-retailers-europe/
Think with Google. (2018). Omnichannel customer experience score of leading retailers in Europe in 2018. Statista. Statista Inc.. Accessed: February 23, 2020. https://www.statista.com/statistics/990701/omnichannel-retail-experience-leading-retailers-europe/
Think with Google. "Omnichannel Customer Experience Score of Leading Retailers in Europe in 2018." Statista, Statista Inc., 1 Feb 2018, https://www.statista.com/statistics/990701/omnichannel-retail-experience-leading-retailers-europe/
Think with Google, Omnichannel customer experience score of leading retailers in Europe in 2018 Statista, https://www.statista.com/statistics/990701/omnichannel-retail-experience-leading-retailers-europe/ (last visited February 23, 2020)
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