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Omnichannel customer experience: leading retailers in Europe 2018

Omnichannel customer experience score of leading retailers in Europe in 2018

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Release date

February 2018


United Kingdom

Survey time period


Number of respondents

145 respondents

Special properties

Retailers in Europe*

Supplementary notes

* The source commissioned in-depth reviews of 145 retailers in seven European countries. To identify the top retailers within the "shopping" category, the source used SimilarWeb's publicly available data. Then the list was further filtered to include retailers that have physical stores. Retailers were then benchmarked against the core principles of omnichannel CX (Customer Experience).

The source does not specify the date of the survey.

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Statistics on "Retail technology in the United Kingdom (UK)"

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