Omnichannel customer experience: leading retailers in Europe 2018

This statistic displays the omnichannel customer experience score of leading retailers in Europe in 2018. According to data, Bever, an outdoor equipment retailer from the Netherlands, ranked highest with an omnichannel customer experience score of 69. Magasin Kiabi (France), Schuh (Germany), NetonNet (Sweden) and House of Fraser (UK) together shared a score of 67 in the omnichannel customer experience review in 2018.

Omnichannel customer experience score of leading retailers in Europe in 2018

Omnichannel CX score of retailers
Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in

Release date

February 2018


United Kingdom

Survey time period


Number of respondents

145 respondents

Special properties

Retailers in Europe*

Supplementary notes

* The source commissioned in-depth reviews of 145 retailers in seven European countries. To identify the top retailers within the "shopping" category, the source used SimilarWeb's publicly available data. Then the list was further filtered to include retailers that have physical stores. Retailers were then benchmarked against the core principles of omnichannel CX (Customer Experience).

The source does not specify the date of the survey.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Retail technology in the United Kingdom (UK)"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.