Leading credit card companies by customer satisfaction in the UK 2018

This statistic presents the average customer satisfaction scores for credit card providers in the United Kingdom (UK), as of may 2018. In that time, British Airways scored highest of these 29 credit card providers, with a customer satisfaction score of 79 percent. Overall, the average satisfaction rating across these credit card companies was 69 percent.

Leading credit card companies in the United Kingdom (UK) in 2018, ranked by customer satisfaction*

Customer satisfaction score*
British Airways79%
Nationwide Building Society 78%
John Lewis77%
First Direct 76%
American Express75%
Santander 73%
M&S Bank72%
Tesco Bank72%
ASDA Money70%
Yorkshire Bank70%
Post Office70%
TSB 69%
Sainsbury's Bank69%
Lloyds Bank 67%
Bank of Scotland67%
NatWest 67%
Vanquis Bank66%
The Co-Operative Bank 66%
HSBC 65%
Capital One65%
Virgin Money 64%
Royal Bank of Scotland 63%
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Release date

March 2019


United Kingdom

Survey time period

May 2018

Number of respondents

6,741 respondents

Method of interview

Online panel

Supplementary notes

* The source adds the following information: "The Customer Score is based on a combination of overall satisfaction and the likelihood of recommending the provider to a friend. Providers must have a minimum sample size of 30 respondents to be included."

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