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Peru: reasons for not buying online in Lima & Callao 2019

During a 2019 survey, 55 percent of respondents from the Lima metropolitan region and the city of Callao in Peru stated that the main reason why they had never purchased anything online was because they did not trust that they would actually receive the product they ordered. Meanwhile, 29 percent of those surveyed said they did not know how to buy online.

Main reasons for never having made an online purchase in Lima and Callao, Peru in 2019

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Release date

January 2020



Survey time period

November 11 to 24, 2019

Number of respondents

310 respondents

Age group

18-65 years

Special properties

Respondents were residents of the Lima metropolitan region and Callao

Method of interview

Face-to-face interview

Supplementary notes

Original question: "¿Por qué no ha realizado NUNCA una compra por internet?"

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Statistics on "E-commerce in Peru"

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