Employee satisfaction in key industries

Statista trend report on the employee satisfaction and digitalization in the U.S.

Employee satisfaction in key industries

The COVID-19 pandemic has upended the labor market in the United States in a way no crisis has within the last decade. In July 2021, rising job openings led to a workers’ market – candidates started asking for more, and many employees left their old jobs to work for more attractive employers.

However, not every industry has been affected equally by this development. While employers in commerce and hospitality industries suffer from a high number of resignation, other industries are much less impacted.

This report analyzes the drivers for employee satisfaction in a wide range of industries. It compares the satisfaction of employees of different types of employers and explains the influence various factors of working life have on general satisfaction.

As digitalization has been brought into focus lately, this study addresses the influence digital aspects have on the employee’s satisfaction and compares different industries. Furthermore, it highlights the top performing employers in the U.S. based on their degree of digitalization.

For a deeper insight into American employers and their degree of digitalization, download our Employee satisfaction in key industries report.

Table of contents

Introduction

  • Monthly job openings & unemployment rate
  • Resignations

Survey, net promoter score, and influence factors
  • Methodology, definitions & survey
  • Net promoter score by industry
  • Influence factors (on net promoter score)

Deep dive: digitalization
  • Digitalization & recommendation
  • Age group, working types, job level, industry

Digital overviews producing & distributing industries
  • Construction & extracting
  • Utilities
  • Manufacturing
  • Automotive industry
  • Aerospace & defense
  • Biotechnology industry
  • Electronics
  • Healthcare equipment & support services
  • Production of packaged goods
  • Food production
  • Logistics & warehousing

Digital overviews knowledge intensive services
  • Banking & financial services
  • Insurance
  • Telecommunications
  • IT & technology
  • Professional & consulting services
  • Media & advertising
  • Business supporting services & supplies

Digital overviews labor intensive services
  • Public service
  • Educational services
  • Healthcare & social services
  • Commerce
  • Clothing production & distribution
  • Restaurants
  • Travel & tourism

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