E-commerce returns in the United States

E-commerce returns in the United States
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Statistics report on e-commerce returns in the United States

This report presents insights and statistics on e-commerce returns in the United States, beginning with an overview of the economic and environmental impact of returning purchases. It also includes data on the return strategies and policies of U.S. retailers, followed by a detailed examination of online return preferences, behavior, and trends.

Table of contents

    • Cost of retail returns in the U.S. 2007-2022

    • Returns as share of all retail sales in the U.S. 2012-2022

    • Key figures on online returns in the U.S. 2022

    • Cost of online retail returns in the U.S. 2019-2022

    • Key figures on the impact of retail returns in the U.S. 2019-2022

    • Business priorities of retailers in the U.S. 2022

    • Planned changes in return strategies by retailers in the U.S. 2022

    • Return initiation options offered by retailers in the U.S. 2022

    • Return methods offered by retailers in the U.S. 2022

    • Return windows offered by retailers in the U.S. 2022

    • Refund timelines of retailers in the U.S. 2022

    • Retailer return policy accessibility in the U.S. 2022, by location

    • Main considerations when returning orders in the U.S. 2022

    • Main preferences for online purchase returns in the U.S. 2022

    • Preferred return methods for online shoppers in the U.S. 2022

    • Preferred return methods in the U.S. 2022, by item value

    • Return methods consumers would pay for in the U.S. 2022

    • Most returned online purchases by category in the U.S. 2023

    • Reasons for online shopping returns in the U.S. 2022

    • Frequency of online order returns in the U.S. 2022

    • Distance that online shoppers would travel for a free return in the U.S. 2022

    • Consumers likely to buy more online if returns were free in the U.S. 2022

    • Impact of inflation on online shopping returns in the U.S. 2022, by age group

    • Online shoppers bracketing in the U.S. 2017-2022

    • Share of online shoppers bracketing in the U.S. 2022, by age group

    • Main reasons for bracketing online purchases in the U.S. 2022

    • Bracketing frequency among online shoppers in the U.S. 2022

    • Online vs. in-store: ease of returns in the U.S. 2022, by gender

    • Online vs. in-store: ease of returns in the U.S. 2022, by age group

    • Online shoppers' last return experience in the U.S. 2022

    • Return policies discouraging online purchases in the U.S. 2022

    • Factors making returns difficult for online shoppers in the U.S. 2022

    • Main steps taken by e-shoppers to get help with a return in the U.S. 2022

    • Likelihood to buy again after a poor returns experience in the U.S. 2022

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