E-commerce returns in the United States

Statistics report on e-commerce returns in the United States

E-commerce returns in the United States

This report presents insights and statistics on e-commerce returns in the United States, beginning with an overview of the economic and environmental impact of returning purchases. It also includes data on the return strategies and policies of U.S. retailers, followed by a detailed examination of online return preferences, behavior, and trends.

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Table of contents

Overview

5
  • Premium Statistic Cost of retail returns in the U.S. 2007-2023
  • Premium Statistic Returns as share of all retail sales in the U.S. 2012-2023
  • Premium Statistic Key figures on online returns in the U.S. 2023
  • Premium Statistic Cost of online retail returns in the U.S. 2019-2023
  • Premium Statistic Key figures on the impact of retail returns in the U.S. 2019-2022

Company return policies

7
  • Premium Statistic Business priorities of retailers in the U.S. 2022
  • Premium Statistic Planned changes in return strategies by retailers in the U.S. 2022
  • Premium Statistic Return initiation options offered by retailers in the U.S. 2022
  • Premium Statistic Return methods offered by retailers in the U.S. 2022
  • Premium Statistic Return windows offered by retailers in the U.S. 2022
  • Premium Statistic Refund timelines of retailers in the U.S. 2022
  • Premium Statistic Retailer return policy accessibility in the U.S. 2022, by location

Preferences and methods

5
  • Premium Statistic Main considerations when returning orders in the U.S. 2022
  • Premium Statistic Main preferences for online purchase returns in the U.S. 2022
  • Premium Statistic Preferred return methods for online shoppers in the U.S. 2022
  • Premium Statistic Preferred return methods in the U.S. 2022, by item value
  • Premium Statistic Return methods consumers would pay for in the U.S. 2022

Consumer behavior

6
  • Premium Forecast Most returned online purchases by category in the U.S. 2023
  • Premium Statistic Reasons for online shopping returns in the U.S. 2022
  • Premium Statistic Frequency of online order returns in the U.S. 2022
  • Premium Statistic Distance that online shoppers would travel for a free return in the U.S. 2022
  • Premium Statistic Consumers likely to buy more online if returns were free in the U.S. 2022
  • Premium Statistic Impact of inflation on online shopping returns in the U.S. 2022, by age group

Bracketing

4
  • Premium Statistic Online shoppers bracketing in the U.S. 2017-2022
  • Premium Statistic Share of online shoppers bracketing in the U.S. 2022, by age group
  • Premium Statistic Main reasons for bracketing online purchases in the U.S. 2022
  • Premium Statistic Bracketing frequency among online shoppers in the U.S. 2022

Returns experience

7
  • Premium Statistic Online vs. in-store: ease of returns in the U.S. 2022, by gender
  • Premium Statistic Online vs. in-store: ease of returns in the U.S. 2022, by age group
  • Premium Statistic Online shoppers' last return experience in the U.S. 2022
  • Premium Statistic Return policies discouraging online purchases in the U.S. 2022
  • Premium Statistic Factors making returns difficult for online shoppers in the U.S. 2022
  • Premium Statistic Main steps taken by e-shoppers to get help with a return in the U.S. 2022
  • Premium Statistic Likelihood to buy again after a poor returns experience in the U.S. 2022
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