Use of mobile devices in hotel customer service

Building loyalty at hotels through digital customer experience

This report is an investigation into the ways digital customer experience can be improved in hotels. The survey was conducted by MCD Partners among 1,000 adult Americans and contains findings such as the importance of the quality of a hotel's website. The data is broken down into three segments: business travelers, leisure travelers, and family travelers.
  • Language: English
  • Released: March 2014
Study included in Corporate Account only.
More than 7,500
Recommended studies and dossiers
Show more
Recent studies and dossiers
You may also be interested in...
Statista is a great source of knowledge, and pretty helpful to manage the daily work.

Christof Baron about Statista CEO, MindShare Germany

Any more questions?

Get in touch with us quickly and easily.
We are happy to help!