Energy market and customer engagement in the UK

Statistics report on the energy market and customer engagement in the United Kingdom (UK)

Energy market and customer engagement in the UK

This report presents a selection of statistics and facts about the level of customer engagement in the United Kingdom energy market in 2012-2014, including an overview on the main energy suppliers, as well as how consumers go about switching energy suppliers and energy tariffs in the UK.

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Table of contents

Overview

8
  • Premium Statistic Mains gas and electricity distribution in Great Britain 2010-2019
  • Premium Statistic Gas suppliers in Great Britain 2013 to 2016
  • Premium Statistic Electricity suppliers in Great Britain 2013 to 2016
  • Premium Statistic Breakdown of home energy spend in Great Britain 2012-2019, by spending class
  • Premium Statistic Receiving energy consumption forecasts in Great Britain 2012-2017
  • Premium Statistic Knowledge about switching energy suppliers in Great Britain 2014
  • Premium Statistic Views on saving money after switching gas supplier in Great Britain 2010-2015
  • Premium Statistic Evaluation of switching electricity suppliers in Great Britain 2010-2015

Switching gas suppliers

8
  • Premium Statistic Share of consumers switching gas suppliers in Great Britain 2009-2019
  • Premium Statistic Share of consumers switching gas suppliers in Great Britain from 2014-2018
  • Premium Statistic Share of consumers switching gas suppliers in Great Britain 2018, by tenure
  • Premium Statistic Effect of internet use on switching gas suppliers in Great Britain 2016
  • Premium Statistic Triggers for switching gas suppliers in Great Britain 2015
  • Premium Statistic Triggers for switching gas suppliers in Great Britain 2014, by payment method
  • Premium Statistic Information about switching gas suppliers in Great Britain 2018
  • Basic Statistic Method of switching gas suppliers in Great Britain 2018

Switching electricity suppliers

5
  • Premium Statistic Share of consumers switching electricity suppliers in Great Britain 2009-2019
  • Premium Statistic Effect of internet access on switching electricity suppliers in Great Britain 2013
  • Premium Statistic Triggers for switching electricity suppliers in Great Britain 2015
  • Premium Statistic Triggers for switching electricity suppliers in Great Britain 2014, by payment
  • Premium Statistic Sources of information when switching energy suppliers in Great Britain 2021

Switching energy tariffs or payment methods

6
  • Premium Statistic Attitudes to energy tariff choices in Great Britain (GB) 2018
  • Premium Statistic Difficulties in comparing energy tariffs in Great Britain 2016
  • Premium Statistic Changing electricity supplier tariffs and payment methods in Great Britain 2015
  • Premium Statistic Energy supplier tariff changing methods in Great Britain from 2012 to 2015
  • Premium Statistic Awareness of changing energy supplier tariffs in Great Britain from 2012 to 2014
  • Premium Statistic Main reasons for changing energy supplier tariff in Great Britain 2012/2013

Consumer views on switching energy suppliers

2
  • Premium Statistic Opinions on switching energy suppliers in Great Britain 2015
  • Premium Statistic Opinions on switching energy suppliers in Great Britain 2015, by tenure
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